The AI co-host for vacation rental. Answer guests, Run your team 24/7.
One AI agent replies to every guest in seconds, turns requests into tasks for your cleaners and staff, and escalates only what truly needs you.
14-day trial · no card · starts in draft-approval mode — the AI never sends outside your rules.
Stop answering the same 40 questions.
Ask once. Watch it happen.
Everything they need, before they ask
Your guest taps one link — no app store, no account — and lands in your villa's own app. Check-in time, Wi-Fi, pool, emergency contacts: pinned at the top, never lost in scroll. The four questions you answer every stay, already answered.
One tap instead of "sorry to bother you…"
Towels, water, AC, taxi, late check-out — the most common requests are buttons, not typing. A tap and a quantity. Guests ask for more because asking is effortless — and every request comes in clearly, not as a sentence you have to interpret.
They watch it happen, like a delivery
The instant they send it, the app confirms it — every time, guaranteed. Then the request becomes a real task, auto-assigned to the right person on your team, and the guest watches it move: Received → Assigned → On the way. No double-texting. No "did you get my message?"
Closed loop, happy guest
Towels arrive, the tracker turns green, the concierge confirms. Your guest felt looked after the whole time — and you never touched your phone. That feeling is what turns a stay into a five-star review.
Same guest. Different experience. A better one.
Guests who message you on Airbnb or Booking still get answered there — the guest app is what you give them for the stay itself.
One link runs the whole stay.
You share one link per stay. From there, every request flows through the same loop — guest app → your team → your dashboard.
Set up once — after that, your only job is sharing the link.
They tap your link
Stay details pinned, quick requests ready, concierge chat below. They can add it to their home screen as "My Stay" — it opens like an app, because it is one.
Nothing falls through the cracks
Each request lands as a task in the right worker's pocket — with the villa, the priority, and a clock. No more "I told someone" that nobody actually got.
You see everything, touch nothing
Every conversation and task on one board. You're pinged the moment a request comes in, and you can step into any chat — but you don't have to.
It's the small things that matter. Give your guests a five-star feeling.
A link, not an app store
Opens instantly in the browser. One tap adds "My Stay" to their home screen — no account, no password, no friction.
Stay essentials on top
Check-in and check-out times, Wi-Fi, pool notes, emergency contacts — always one glance away, never buried in chat.
Requests without typing
Towels, water, cleaning, AC, taxi, late check-out — tap, pick a quantity, done. Asking feels easy, so guests actually ask.
Live status on every request
Received, assigned, on the way, done — the same tracking they trust from deliveries and rides, for their stay.
Never met with silence
Every message gets an immediate, human-sounding confirmation — even at 2 a.m. The guest always knows they've been heard.
A link scoped to their stay
Each stay gets its own secure link. No group chats, no strangers' numbers, no history following them home.
Improve your guest's vacation in three simple steps.
Add your villa, send your next guest the link, and watch the first request track itself from "Received" to a five-star thank-you.
Start free with HostellaThe agent always knows who's coming — and when.
Connect Hostaway, an iCal link, Google Calendar or your booking emails — every stay lands on one calendar the agent reads. It knows each check-in, check-out and guest by name, so answers and tasks always match reality.
Three ways to run on Hostella.
Subscribe the Agent to run your villas, book an Audit, or go white-label with Enterprise. Save 2 months with annual billing.
1 booking + 1 chat channel
All channels
All channels + Guest CRM
All channels + Guest CRM
Questions, answered.
You pay a flat monthly price per villa — all features included — plus a generous bundle of AI messages. There are no separate add-ons. Save the equivalent of two months when you pay annually.
See Hostella on your own villas.
Create your workspace in 60 seconds and set Hostella up on one of your real villas — no sales call, no fake demo data.
- ✓Add one villa, your guest channels, and the situations you want handled.
- ✓Use your real house rules and guest questions, so it works from day one.
- ✓Start in approval mode — review every reply before it reaches a guest.